Click the “Sign Up” link located on the upper right hand side of the screen to create a new account with our service. Your email address will be your user name. Enter the password of your choice.

Creating an account allows you to upload images into albums and gives you exclusive access to those images and albums.

The site may allow downloading of your photos.

You can choose to download a specific image from your online account back onto your computer.

When viewing your image in the album, click the magnifying glass to see the image bigger. Once it is enlarged you will see a "Download" option on the left. If there is no magnifying glass, the site has downloads disabled

Make sure you have Pop-Up blocking disabled.

We provide a basic photo editing tools that allows you to crop, rotate, and apply special effects like black & white or sepia to your images.

Notes: Make sure you click “Apply” when using the Cropping and Red Eye tools before you click “Save.”
When saving an image, “Save a Copy” makes a second image file and keeps the original, while “Overwrite” saves over the original image file.

Images are organized into folders (also known as albums), just like on your computer. By default, the folder name is the date the images were uploaded. But you can change this in the "My Photos" by clicking the date and then clicking the pencil to rename the folder.

To learn how to change the name of the folder as you are uploading, please see our FAQ "How do I add pictures to my online account?""

To sort the images within the folder, in the menu bar above the images click the photo, album, calendar or A-Z icons. You can then sort the images by Name or Date.

Yes. We have a basic red eye removal tool available using our Editing Tools.

For additional information on our Editing Tools, please visit the FAQ "Can I edit my images using your service?"

• The tools to create your project will be on the left hand side of the screen (photos, borders, text, layout, style, background, art)
• To add photos on an empty page, click on the empty page area, then select the photo tool on the left handed side. Click "Add Empty Photo Box". Highlight the photo box recently added to see your photos in albums.
• Click on any photo to enable the photo edit tools (pan, transform, rotate, front, back, delete).
• Swap the photos by clicking on the photo and doing the same process as adding a photo to the photo box.
• Click the Tool Tips “Lightbulb” for additional help
• Click “Save” to save your work
• Click "Add to Cart" to preview
• To Edit a saved project, log into your account, go to “My Account” under your account name, click “Saved Projects”, click “edit / preview”

You can upload an unlimited number of images for projects, printing, ordering and editing. The images will be stored in your account as long as you log in at least once every six months to view the photos. Logging in once every six months lets us know you are still using your online photo account. Should you forget to log in, you may receive two emails stating your images are in danger of being deleted due to inactivity. If you fail to log in after the second notice, your images will be deleted.

Please Note:All images are converted to JPEG for printing purposes. And extremely large images may be compressed to help facilitate printing. This occurs at the time of uploading. So while we do store your images as stated above, re-downloading the images may not be the exact file type and size initially used to upload to us.

Check the Terms and Conditions link at the bottom of the page for more information..

We accept the following file types:

• .jpg .bmp, .tiff, .gif, .png, .jpeg

We do not accept PSD (Photoshop), PDF, Word Documents, or RAW files.

To add photos to your online account via the website, please do the following:

1. Go the Welcome Section (Hi, Your Name), click on the dropdown then click on My Photos. Click on Upload Photos located at the upper right side of the screen below the shopping cart icon. It will open up a drag and drop page where you can just click on all photos from your local folder (or using the Shift key to select images next to one another or hold down the CTRL key to then select various images within the folder) and drag them over to the site.
2. By default it will create a new folder with Today's Date
3. You can also click "Browse Images" This will open a pop up browser window on your computer that only you can see. You can then navigate to the folder where your images are located.
4. Select multiple images within the same folder by using the SHIFT key to select images next to one another, or hold down the CTRL key to then select various images within the folder.
5. Click "Open" in the bottom right of the pop up. The pop up will close, and the upload will start. You will be able to see the progress of the upload. You will a see the preview on each photos once they are loaded to the drag and drop page. Once all photos are loaded, click on DONE and it redirect you to the site with the new album.
6. You can now order these images as prints or use them in a project or make a photo gift

   Note: We support the following file types: BMP GIF JPEG JPG PNG TIFF. Maximum file size cannot exceed 20MB.

Pay Online: We process prepaid online orders via a payment gateway. You have the ability to pay with a credit card.

When placing an order, enter the coupon or promotion code in the field on the Order Summary page. Then make sure to hit the "Apply" button and the shopping cart will automatically total the remaining balance, if any, from the combination of the credit on your account and the coupon.

Please note, if you are combining free prints, dollars off and a coupon on the same order, the free prints are applied first, the dollars off credit is deducted from the sub-total, and then the coupon/promotion code is applied to the order.

Please note, you cannot combine a credit, a coupon code, and a Deal in the same order.

Unfortunately, you can only use one coupon/promotion code per order. You can always split your order into multiple orders and use the separate codes on the separate orders.